At BCWA, we are committed to transparency and accountability in all our operations. Our policies reflect our dedication to providing a safe and supportive environment for those affected by domestic abuse. We invite you to explore our policies and guidelines on confidentiality, safeguarding, and ethical practices. Together, we can make a difference.
As a Registered Provider of social housing, Bromley & Croydon Women’s Aid is regulated by the Regulator of Social Housing, and The Housing Ombudsman Service. We publish the below documents annually in line with current requirements:
Complaints and Compliments Policy:
Complaint Handling Code Self-Assessment:
Annual Complaints Report:
How to make a complaint:
Our annual Trustees’ Report and Financial Statements (audited) are published annually:
We are also Cyber Essentials certified
